Order Management Business Administrator

Role: The Business Administrator is responsible for managing the full life cycle of customer orders, ensuring timely and accurate order fulfilment, maintaining high levels of customer service, and acts as a liaison between internal departments and external partners.
Responsibilities:
Order Processing Receive Customer orders via EDI into our SAP, review the order. Ensure accuracy in pricing, material number, and delivery terms. Monitor order status and proactively resolve discrepancies if any.
Customer Communication Serve as the primary point of contact for order-related inquiries. Provide timely updates on order status, delays, or changes. Handle OTB/feedback and escalate issues when necessary.
Coordination & Collaboration Work closely with internal dept, Logistics, Finance, and Supply Chain teams including Factories in Germany, UK and Malaysia. Coordinate with warehouses and shipping partners to ensure timely delivery.
Documentation & Compliance Prepare and maintain ord...