Job Description
WHAT YOU WILL DO
(This list is not exhaustive and may be supplemented as necessary by the Company)
Order Management
Processes sales orders received via phone, website and EDI for company products as requested by direct customers or Sales using SAP and NetSuite software applications.
Verify pricing, product availability, shipping details, and customer information
Process order changes, cancellations, returns, credits and debits as needed
Monitor order status and proactively address and communicate delays or discrepancies
Troubleshoot and resolve administrative, system and product-related issues involving sales orders placed by direct customers via the website, as well as orders submitted via EDI.
Customer and Sales Support
Support customer and Field Sales inquiries related to orders, shipments, allocations, returns and product availability.
Supports Field Sales ...