Order To Cash Supervisor

The Order to Cash Supervisor oversees the entire O2C process, ensuring accurate invoicing, timely collections, and strong customer relationships. This role involves supervising a team of clerks, optimizing workflows, and ensuring compliance with company policies and financial regulations.

Key Responsibilities

Team Leadership & Supervision

• Lead and manage the O2C team, including clerks.
• Provide training, coaching, and performance evaluations.
• Allocate tasks and monitor workload distribution.

Process Oversight

• Supervise end-to-end O2C activities including billing and collections.
• Ensure timely and accurate processing of customer orders and invoices.
• Monitor and improve KPIs such as DSO (Days Sales Outstanding), invoicing accuracy, collection efficiency and reducing write-offs of customer debt.

Customer Relationship Management

• Resolve escalated cu...