Location
manresa
Job Type
Full-time
Posted
July 06, 2026
Job Description
Responsibilities
- Approve treatment plans, review eligibility, and approve refinements.
- Provide first-level support to doctors and auxiliaries.
- Create teams and processes to ensure smooth support for front-line doctors.
- Act as liaison between clinics and headquarters in Barcelona.
- Develop training programs and processes; deliver team training on methodology and procedures.
- Monitor daily quality reports, Net Promoter Score (NPS), and ensure optimal performance.
- Create and implement improvement action plans.
- Track and enhance utilization and efficiency of clinic teams.
- Organize daily quality checks across the clinic.
- Design and enforce quality monitoring procedures for hygienists, auxiliaries, and doctors regarding tool usage and process compliance.
- Resolve escalated patient requests; engage personally with problematic cases via clinic visits, phone, video, or email.
- Part...