Job Description
Title
Operations Clerk-I
Location
RE, USA, NY, NYC METRO
Description
Title: OSS Shift Lead
Type: Full time
Location: NYC (within 30 mins of city)
Role Overview The OSS Shift Lead is the operational backbone of the day-to-day shift.
This role owns real-time coordination of OSS (On-Site Staff), ensuring shifts are properly staffed, issues are resolved quickly, and communication flows seamlessly between the field and central operations.
You are the control tower during your shift responsible for keeping operations running smoothly and stepping in when things go off track.
Key Responsibilities
1. Shift Management & Staffing Assign OSS to shifts and ensure full coverage across all active jobs Monitor attendance, lateness, and no-shows; take immediate corrective action Backfill gaps...