OT SOC Team Lead

Job Description

The Team Lead is the first level of leadership within the SOC, ensuring operational excellence, team performance, and high-quality service delivery to customers.

Success Indicators

• High-quality incident handling and escalations
• Team performance and analyst development
• Continuous improvement of SOC processes and detections
• Positive customer feedback and SLA compliance

You will report to Global SOC Manager.

Responsibilities

1. SOC Operations & Delivery
   • Oversee 24/7 monitoring, triage, and escalation of OT security alerts across industrial environments
   • Support complex incident investigations and ensure quality of analysis across all tiers
   • Ensure adherence to SLAs, ticket quality, and operational KPIs
2. Team Leadership & People Management
   • Lead and manage a team of OT SOC analysts (Tier 1 / Tier 2)
   • Provide ...