Outbound Parts Administrator - Consumer Electronics

Job Title: Outbound Parts Administrator - Consumer Electronics Reports To: Warehouse Manager Department: Customer Service Location: Nairobi Key Relationships: Direct Reports to this Position None Customers of this Position Internal: Service Business Operations units, Finance Team, SDS. External: Our client Authorized Service Partners, Customers, Call Center Supervisory Responsibility Oversee and manage daily operations related to parts outbound management and distribution. Oversee the daily activities of parts outbound and Authorized Service Center (ASC) support team. Meet and exceed our client HQ requirements in terms of product support through parts supply. Main Purpose of the Job 1. To proactively Process parts orders and dispatch parts to meet Parts Arrival Ratio (PAR) targets and minimize the Divisions LTP ratios to within Acceptable HQ ranges. 2. To ensure timely Management of Faulty parts return process & credit notes processing Key Responsibilities Major Tasks 1. Forecast par...