Outbound Sales Team Leader (Tracking, BPO)

Ambitious? So Are We.

Team Leader - Outbound Tracker Campaign

Are you a hands-on leader with proven success in managing high-performing outbound sales teams? We are hiring a dynamic Team Leader to drive performance and accountability on a new funeral cover campaign based in Parktown. Lead with purpose, support your agents, and make a measurable impact in a campaign that matters.

What You Will Be Doing

• Lead from the front - Motivate, coach and manage a team of outbound agents to consistently achieve daily and monthly targets.

• Monitor and improve - Track KPIs, listen to calls, and implement performance improvement plans where needed.

• Coach for excellence - Provide side-by-side coaching, roleplays, and daily feedback to upskill agents and enhance client experience.

• Support the mission - Align your team with the campaign’s values of dignity, com...