Outlet Operations & Guest Experience Lead

Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Philippines, Quezon City
Philippines, Pasig City

Responsibilities

• Administer purchasing and receiving procedures
• Conduct food and beverage hygiene audit
• Conduct orientation and training
• Conduct staff performance assessment process
• Contribute to innovation process within own scope of work in the business unit
• Facilitate compliance with legislative and regulatory requirements
• Identify and establish internal and external stakeholder relationships
• Implement loss/risk prevention
• Lead team to implement change
• Lead with service vision
• Manage and implement business continuity plans
• Manage site/outlet and equipment maintenance
• Manage training
• Managing the customer experience
• Monitor income and expenses