Owned Media Lead

H&M · Shanghai, Shanghai, China

Location
Shanghai
Job Type
full-time
Posted
June 19, 2026

Job Description

Job Description

WHAT YOU’LL DO

CRM Planning & Channel Execution

  • Plan and optimize communication across CRM channels (Email, Push, and when applicable SMS and Whatsapp) in line with the local marketing calendar
  • Leverage the Marketing Automation Platform (MAP) to enable data‑driven, automated customer journeys and campaign communications across CRM channels
  • Oversee Global E‑mail and Push activities to ensure global and local comms. are aligned                    

Customer Data, Content Personalization & SEO

  • Use customer data and segmentation to deliver personalized and relevant content that drives conversion and membership growth
  • Support Commercial team with SEO actions

Cross‑Functional Collaboration & Membership Activation

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