Park Hyatt Reservationist Full-Time Role

Join Park Hyatt Toronto as a Reservationist, delivering top-notch service and handling all guest reservations. This full-time position requires excellent communication and organizational skills.
As a full-time Reservationist, you will manage bookings for both individual and group guests while ensuring adherence to Forbes 5-Star Standards. You'll respond to inquiries via call or email, promote hotel offers, and maintain detailed guest profiles. This multi-functional role involves coordinating with various hotel departments to enhance guest experiences and resolve issues effectively.
Key Responsibilities:
• Manage individual and group hotel reservations efficiently
• Provide accurate details about hotel services and local attractions
• Document and relay messages professionally to relevant teams
• Uphold hotel policies and update guest preferences as needed
• Assist with alternative accommodations and block special requests
Requirements:
• 1-2 years of experien...