Location
Newcastle
Job Type
Full-time
Posted
June 21, 2026
Job Description
Partner Success Manager – Renewals
About the Role
We’re looking for a proactive and relationship-driven Partner Success Manager – Renewals to join our team and play a pivotal role in driving value across our partner ecosystem.
In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed, with a particular focus on driving renewals, retention, and long-term customer value.
You’ll work collaboratively across teams and with external stakeholders to improve renewal performance, reduce churn risk, and ensure that every interaction delivers a positive, seamless experience.
This is a Hybrid role with three days per week based in our Newcastle Office
What You’ll Be Doing<...
About the Role
We’re looking for a proactive and relationship-driven Partner Success Manager – Renewals to join our team and play a pivotal role in driving value across our partner ecosystem.
In this role, you’ll build strong, trusted relationships with our reseller and implementation partners—ensuring they are fully enabled to deliver exceptional outcomes for our customers. From onboarding through to continuous enablement, you’ll act as a key partner advocate, helping them access the tools, insights, and expertise needed to succeed, with a particular focus on driving renewals, retention, and long-term customer value.
You’ll work collaboratively across teams and with external stakeholders to improve renewal performance, reduce churn risk, and ensure that every interaction delivers a positive, seamless experience.
This is a Hybrid role with three days per week based in our Newcastle Office
What You’ll Be Doing<...