Partner Support Engineer

Partner Support Engineer

Pax8 is seeking a Partner Support Engineer to join our dynamic Global Partner Support team. The role supports Partners MSPs by providing technical assistance for a wide range of services on our platform. The Partner Support Engineer acts as a critical point of contact for both internal teams and external vendors, ensuring efficient issue resolution and excellent partner communication.

Responsibilities

• Handle inbound technical support requests through multiple channels: phone, email, web, and chat related to internal platform functionality, orders, billing, customer migrations, and channel changes.
• Document and manage partner issues accurately, ensuring thorough and timely case documentation and follow‑ups.
• Troubleshoot and resolve issues related to platform functionality, orders, and integrations with third‑party vendors, ensuring minimal disruption to MSP operations.
• Assist in managing partn...