Parts Advisor

Company :

Hastings Deering (Australia) Ltd

About the Role
Due to internal promotions, Hastings Deering is currently recruiting for 2x Parts Advisors to join our high performing Customer Care Centre. These are permanent, fulltime positions located in our Archerfield office.

Reporting to the Customer Care Supervisor – Technical, the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contact are professionally handled, and customer orders are processed promptly and accurately.

This role will involve the following key duties and responsibilities:

• Ensure customer parts requirements are promptly and accurately interpreted, using the correct information sources

• Ensure the provision of an efficient phone service answering all phone calls in a polite and helpful manner

• Process battery/and other warranty claims in accordance w...