Location
Remote
Job Type
Full-time
Posted
June 06, 2026
Job Description
Overview
The main purpose of this role is to ensure that all parts orders which are queried with the team reach their respective dealers in the quickest timeframe possible.
You will handle e-mails and queries from the CRC & Dealerships, providing a high quality, responsive and consistent service, thus promoting positive customer relationships for the client.
You will have team and individual targets to encourage pro‑active completion of the department’s targets.
Excellent customer service and the development and maintenance of customer relationships are an integral part of the role along with ensuring the parts are expedited as necessary with consistent updates on the process along the way.
Duties and Responsibilities
- Learn and interrogate the numerous systems available to ensure that all queries are answered with best and most up‑to‑date information.
- Refer any urgent issues to the next level of escalation, recog...