Parts Counter Sales Representative - Heavy Duty Trucks | Al-Futtaim Automotive | FAMCO

Job Requisition ID

Overview Of The Role

We are looking for a customer-focused and detail-oriented Parts Counter Sales Representative – Heavy Duty Trucks to join our Aftersales team in Dubai. This role plays a key part in supporting parts sales operations by assisting walk-in customers and ensuring they receive the right spare parts solutions for heavy-duty trucks and equipment.

What You Will Do

• Assist walk-in customers in selecting the correct spare parts for heavy-duty trucks and related equipment.
• Identify accurate part numbers using electronic parts catalogues (EPC) and systems.
• Promote genuine parts and upsell related items or add-ons to enhance customer value.
• Provide technical advice on replacement parts and benefits of using OEM components.
• Manage customer enquiries and ensure timely processing of parts orders.
• Follow up on back-orders and keep customers informed on delivery tim...