Patient Account Rep (Self Pay)

Job Description
An employer is looking for a Patient Account Rep in the Self Pay department. This person will assist patients with their self-pay medical bills, handling inquiries, processing payments, and managing outstanding balances. They also work to resolve any issues related to billing and collections. This individual will also be doing back office work, reviewing accounts, doing audits, assist with processing financial assistance applications, and jump on the phone queue when calls are high.
 
 • Billing and Payment Processing:
  ○ Processing patient payments, including co-pays, deductibles, and self-pay balances.
  ○ Ensuring accurate posting of payments to patient accounts.
  ○ Working with patients to set up payment plans or negotiate repayment options.
 • Patient Communication and Support:
  ○ Answering patient inquiries about their bills, including questions about charges, balances, and payment options.
  ○ Explaining billing policies and procedur...