Patient booking specialist

Our UK-based client operates within the healthcare sector, supporting clinics by managing patient enquiries, bookings and follow-ups. The business focuses on delivering a professional, calm and patient-first booking experience while ensuring clinic diaries are kept full and organised.

They are now looking for a Patient Booking Specialist to handle warm patient enquiries, run discovery-style calls, and convert genuine interest into confirmed bookings. This is not a cold-calling role — all leads are inbound or existing patients. The role requires someone who is confident on the phone, highly organised, and comfortable working to clear processes and targets.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities Call warm leads and existing patients daily to book appointments and guide them through next steps. Run discovery-style calls to understand patient needs, goals and concerns, and recommend appropriate treatment...