Patient Communication Coordinator - Greenwood, IN

A boutique eyecare practice is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first point of contact for patients and families, this role is essential in ensuring a warm, professional, and helpful experience with every call.

About the Role:

The Patient Communication Coordinator is responsible for handling all incoming calls to the call center, providing information, scheduling appointments, coordinating referrals, and resolving patient concerns with empathy and professionalism. This individual represents the practice and supports its mission to provide exceptional care and service.

Key Responsibilities:

• Answer incoming calls promptly and empathetically, using active listening to understand patient needs and route or escalate calls appropriately.
• Provide accurate information about services, appointment processes, and what patients can expect.
• Schedule patient appointments (e...