Job Description
**Summary**:The Patient Coordinator will be responsible for providing support and resolution for customer requests.They will accurately and efficiently answer calls that are received from patients, their caregivers, and health care practitioners.The Patient Coordinator will educate and advise regarding the brand, enrollments, and insurance information as appropriate.The Patient Coordinator may share appropriate information with Patient Specialty Services field teams.This information may cover program-related queries from customers, support enrollments, provide pre-authorizations for medical treatment, and outline information regarding co-payments.The representative must have strong communication skills to converse with customers about issues they are experiencing and be able to offer solutions in accordance with approved procedures.A Patient Coordinator will possess a learning mindset, the ability to accept and implement constructive feedback, and a general aptitude for learning and...