Patient Engagement Specialist

Position Overview

The position supports patient enrollment and acquisition through physical referral channels. This role serves as a bridge between referring providers and Author Health’s care teams, while directly engaging referred patients through outbound calls to introduce services, confirm interest, and facilitate enrollment. It ensures a smooth intake and onboarding experience from referral through activation.

Roles and Responsibilities

• Conduct high-volume outreach over the phone to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments.
• Independently organize and prioritize workload, and problem solve to meet monthly outreach and enrollment goals.
• Utilize Author Health’s CRM and electronic medical record to track outreach and document member consent and interaction notes accurately.
• Work collaborativ...