Patient Experience Improvement and Transformation Specialist

15 Corporate Services Division · Rapid City, South Dakota, United States

Location

Rapid City

Job Type

Full time

Posted

July 08, 2026

Job Description

Description
Essential Functions:
Analyze experience of care surveys and other patient feedback data to identify key areas for improvement.
Lead or support department level initiatives by applying structured process improvement and change management principals and tools.
Provide hands-on coaching and mentoring to clinical staff to enhance empathy and communication skills.
Round on patients and families to address concerns and improve service delivery.
Assist in the delivery of training programs focused on quality, compassionate care.
Support local patient experience champions and collaborate in patient experience meetings.
Help clinical caregivers understand and apply patient experience feedback to improve care.
Foster a culture of empathy and inclusivity among caregivers.
Promote patient-centered care by engaging with patients and families for continuous feedback.
All other dut...
        

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