Patient Liaison - Customer Services Advisor

Customer Services Advisor – Marketing & Self‑Pay (Woking Hospital)

Location: Woking Hospital, Surrey. Contract type: Permanent, Part time (up to 37.5 hours per week). Salary: Up to £27,000 per annum depending on experience.

Key Responsibilities

• Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre.
• Communicate with patients by phone and email to understand needs and provide information.
• Produce accurate self‑pay quotes and pricing.
• Act as a key point of contact throughout the enquiry journey.
• Support price matching where appropriate to maximise conversion.
• Liaise with medical secretaries, consultants, and internal teams.
• Maintain accurate records and updates within Salesforce.
• Support local marketing activity for the hospital.
• Create, schedule, and manage engaging social media content.
• Film, edit, and publish short‑form video content (e.g. ...