Patient Liaison Officer

Job Description
Mayo Clinic Healthcare in London has an exciting opportunity for an experienced Patient Liaison Officer-Bank.

The Patient Liaison Officer is a pivotal member of the healthcare team, responsible for delivering exceptional patient service through a blend of reception, scheduling, and liaison duties. This role ensures a seamless patient journey from initial enquiry through to post-consultation, supporting both clinical and administrative functions within the organisation.

Key Responsibilities
Reception Duties

• Greet and assist patients, visitors, and staff professionally, ensuring a welcoming and inclusive environment.
• Receive and screen phone calls, direct callers and visitors appropriately and manage patient flow within the facility.
• Handle requests, distribute mail and information, and perform clerical tasks such as data entry, filing, and supply management.
• Maintain confidentiality and adhere to org...