Patient Relations Coordinator - UPMC Washington

_The Patient Relations Coordinator plays a vital role in ensuring every patient and family feels heard, supported, and respected throughout their healthcare experience. This position serves as a key liaison between patients, families, and care teams, working collaboratively to address concerns, resolve complaints, and promote a culture of compassion, accountability, and service excellence. The ideal candidate is an effective communicator, skilled problem‑solver, and dedicated advocate for patient‑centered care._

Responsibilities:

+ Participate on committees related to family-centered care or service excellence.
+ Assist volunteer activities associated with the Patient Representative function.
+ Carry out requirements of complaint management policy and procedure.
+ Respond to complaints, grievances, and requests for assistance or inquiries from patients and families seeking problem resolution with any aspect of their healthcare experience.
+ Participate in ...