Patient Representative (Facility Patient Advocate)

Summary The Southern Arizona Veterans Affairs Health Care System, Education and Learning Resources service, is currently recruiting for one a Patient Representative who covers a variety of difficult and/or complex patient concerns, issues, and contacts for the facility with the goal of providing resolution. Responsibilities Preferred Experience: Prior Experience in 1. Customer Service 2. Conflict Management 3. Knowledge of the Patient Advocate Tracking System 4. Knowledge of CPRS and JLV Duties include but are not limited to: Contact members of the hospital staff at all levels concerning any matter or problem relating to patient care that has not been resolved by other services and seeks a resolution, whenever possible; within the full resources of the medical center and VA system. Explores all avenues, crossing all lines of authority and responsibility within the medical center, in order to properly identify the nature and scope of the problem and to initiate appropriate action to exp...