Patient Services Specialist 3 - Neurosurgery

Working Conditions:

Orientation will be conducted remotely. Training will be conducted onsite.

Working Hours:

Monday to Friday: 8:00 AM to 5:00 PM

JOB SUMMARY

The Patient Services Specialist 3 provides a wide range of advanced-level administrative support services in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. This senior level position handles more complex tasks and escalations, assists the supervisor in training staff, and serves as a backup supervisor in his or her absence.

ESSENTIAL FUNCTIONS OF THE ROLE

Assists in the hiring process and serves as a peer interviewer.

Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones.

Serves as an expert in handling more complex tasks and responding to escalated issues.
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