Location
kuala lumpur
Job Type
Full-time
Posted
May 31, 2026
Job Description
- Process and verify deposit and withdrawal requests with strong accuracy and turnaround discipline
- Troubleshoot pending or failed deposits and coordinate resolution with relevant teams
- Track and reconcile transactions (deposits, withdrawals, transfers) to resolve mismatches and discrepancies
- Handle client payment enquiries (delays, disputes, required documents) with clear guidance and case ownership
P2P / C2C Settlement Operations
- Monitor P2P/C2C settlement flows to ensure smooth and secure completion
- Review supporting evidence where required and accelerate suspicious cases promptly
- PSP Performance & Incident Handling
- Monitor PSP performance (pending rate, success rate, settlement timelines)
- Coordinate escalations and incident resolution with PSPs and internal stakeholders
Risk, Compliance & Reporting
- Monitor transactions for fraud indicators and compliance r...