PBX Operator

IBC Bank · McAllen, Texas, United States

Location
McAllen
Job Type
Part time
Posted
June 19, 2026

Job Description

Job Summary

: Answer incoming switchboard calls from the public/customers and route them as requested. Be able to adapt easily to a changing work environment. Utilize troubleshooting and decision making skills to resolve questions. Take on corporate assignments as assigned.

Job Description:

ESSENTIAL JOB FUNCTIONS

  • Process incoming calls, obtains necessary information to transfer calls to department, personnel and/or extension.

  • Provides administrative support to call center department by distributing information, documents, and other materials as needed.

  • Correspond with our customers through inbound or outbound calls

  • Other duties as assigned

  • Meet quality and performance standards

  • Maintain confidentiality of bank record and documents

  • SKILLS

  • Good verbal and written communication skills

  • Ability to navigate easily on basic computer func...

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