Job Description
Job Title: Performance Manager
Job Summary
We are looking for a Performance Manager to drive business results by defining KPIs, managing SLAs, and redesigning the Performance Management System (PMS). The role focuses on performance tracking, continuous improvement, and encouraging teams to go the extra mile.
Key Responsibilities
Define and monitor KPIs aligned with business goals
Manage and track SLAs to ensure service excellence
Redesign and improve the Performance Management System (PMS)
Analyze performance data and share actionable insights
Drive a high-performance and results-oriented culture
Requirements
Experience in performance management, KPIs, and SLAs
Strong analytical and reporting skills
Proactive, result-driven mindset
Excellent communication and stakeholder ...