Personal Banking Associate Trainee - Cantonese and/or Mandarin (Markham)

Job Title and Location

Personal Banking Associate Trainee

Markham, Ontario, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Range: $45,700 - $61,000 CAD

Role Overview

As a Personal Banking Associate Trainee, you will guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions. You will support front‑line staff and help promote the bank’s services while maintaining a positive customer experience.

Typical Responsibilities

• Engage customers in day‑to‑day advice, service transactions, digital education, and problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions, exercising judgment in confidential matters.
• Build customer confidence on emerging digital banking tren...