Pier Agent - Norwegian and Oceania Cruise Lines, MSC and Virgin

BASIC PURPOSE

This is a fast paced, high energy position requiring an enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Job Duties & Responsibilities: 
 · Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
 · Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
 · Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
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