Planner - Lisbon or Porto, Portugal

Foundever · Lisbon, Lisbon, Portugal

Location

Lisbon

Job Type

Full-time

Posted

July 05, 2026

Job Description

 Planner - Lisbon or Porto, Portugal 
 Planner - Lisbon or Porto, Portugal 
 Req ID#: 414573  Lisboa, Portugal, PT 
 Job Description: 
Come and work with us.
We are looking for a talented and accomplished WFM Planner to be responsible for developing accurate forecasts and strategic capacity plans that ensure the right number of agents are available at the right time to meet business demands. By analyzing historical data, volume trends, and upcoming operational requirements, the Planner supports both short-term and long-term decision-making to achieve service level, productivity, and financial objectives.
As a Planner, your daily responsibilities will include:
Create and maintain long-term and short-term forecasts based on historical performance, seasonality, and projected business drivers. 

Develop capacity plans and headcount models to identify hiring needs, optimize s...
        

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