Platform Support Analyst

Salary: £45,000 - 50,000 per year

Requirements

• Previous experience in a Platform Support Analyst, Application Support Analyst, Technical Support or similar operational support role.
• Strong troubleshooting and incident management skills.
• Experience working with cross-functional teams and external technical partners.
• Strong SQL skills, including querying, data extraction and manipulation.
• Experience using Power BI for reporting and dashboard creation.
• Experience with data import/export tools and processes.
• Good understanding of data structures, validation and reconciliation processes.
• Ability to prioritise workload and manage multiple tasks in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Excellent attention to detail and problem-solving capability.
• Experience supporting SaaS or enterprise platforms is desirable.
• Famil...