Platform Support Senior Database Administrator

**Responsibilities**:
- Function as the main contact to research, address, and promptly fulfill database requests.
- Resolve cases in adherence to team standards to meet and exceed customer satisfaction.
- Provide support for the Oracle RDS, Aurora PostgreSQL and Microsoft SQL Server production and non-production databases.
- Perform tuning, troubleshooting, and production support for database environments in multi-AZ AWS environments, both on EC2 and RDS/Aurora platforms.
- Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks.
- Develop and maintain in-depth knowledge of our database through company-sponsored training and experience.
- Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.
- Monitor and work with Salesforce ticket queue for schema changes, security...