Player’s Club Representative - Full Time

* Must be 21 years of age or older

* Must have casino experience.

* Must work weekends

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer calls and process requests from guests. Make return and follow up calls to maintain proper communication with guests.
• Walk the casino floor to meet and greet new and established guests. Sign up new players as needed.
• Make constant contact with both internal and external guests to provide optimal guest service. This includes contact with various departments to provide/obtain pertinent information needed to ensure proper guest service is provided.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Troubleshoot guest’s concerns regarding data entered the tracking system, answer questions and offer assistance to provide guest satisfaction, referring to the appropriate supervisor when necessary.
• Promote the success of Infinity Rewards by creating new a...