Policy Administration & Processing Support Staff Assistant

Educational Qualifications

• Business or IT-related course
• Graduate of a bachelor’s degree course

Experience

• 1–2 years of experience
• Data entry, customer service, or administrative experience is preferred

Key Responsibilities

• Preparing renewal notices and reports for release to clients, intermediaries, and branches
• Reviewing the renewal terms and conditions of policies prior to their release
• Completing all batch processes including reminders to clients, intermediaries, and branches via email and text messages
• Liaising with adjacent departments to maintain prompt turnaround times
• Executing transactions in the system, including but not limited to updates and changes to policy information (endorsements) and cancellations
• Communicating vital information to relevant stakeholder groups in a prompt and professional manner

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