Job Description
Purpose of the Role
To deliver exceptional and personalised guest experiences by providing professional concierge, porter, and lobby services while maintaining the highest standards of hospitality, presentation, and operational efficiency.
Key Responsibilities
Guest Service Excellence
Provide warm, personalised service by greeting guests, using their names whenever possible, anticipating needs, and ensuring all requests are handled promptly and professionally.Arrival & Departure Experience
Coordinate luggage handling, room escorting, valet parking services (where applicable), and provide guests with information about hotel facilities, services, and local attractions.Concierge & Information Services
Act as a knowledgeable hotel ambassador by assisting with tour bookings, transportation arr...