Portuguese Bilingual - Customer Support Specialist | Onsite - BGC Taguig

Work Setup: Onsite (BGC, Taguig)

Shift: Night shifts, shifting schedules, and split-offs as necessary (working on holidays and weekends as needed)

Start Date: ASAP

Qualifications:

• College Graduate/Completed 1st Year in College
• Minimum of 18 months BPO experience
• Must be fluent in speaking, writing and reading Portuguese language
• Conversant in English as secondary language
• Willing to work onsite in BGC, Taguig City
• Good attention to details and strong problem-solving skills

Responsibilities:

• Assist customers via calls as the major support channel (channels may also vary depending on the program and business need such as email and chats) and provide appropriate and timely resolution to concerns or queries following organization's and client's SOPs thereby ensuring customer satisfact...