Practice Director, Expert Services MEA

The role of theExpertServicesMEA Practice Director will oversee a team of consultants responsible for delivering high-quality outcomes to our customers and partners across all the Workflows. This role reports to the Director, Expert ServicesMEA, and plays a pivotal role in shaping and executing the delivery strategy for the MEA Expert services and delivering high-impact programmes across the region.

What you get to do in this role

• Define and execute the MEA Expert Services delivery strategy, aligned with customer needs, market trends, and ServiceNow’s business goals. Drive decisions around capability development, service offerings, delivery models, and market positioning.
• Champion transformation delivery and customer success: Ensure delivery efforts are aligned to customer business outcomes, platform adoption, and long-term success. Position the practice as a strategic partner for MEA transformation journeys.
• Lead and...