Premium Concierge

Miami HEAT · Miami, Florida, United States

Location

Miami

Job Type

Part Time

Posted

July 04, 2026

Job Description

Job Details
Description
The Premium Concierge serves as liaison between Kaseya Center premium guests and the Arena staff to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Food and Beverage, Housekeeping, and general Arena Operations. The Premium Concierge manage the Premium entrances, from the luxury suite level to center court seats, and assist with guest service issues providing top customer services to the Elite members.

 Responsibilities: 
Identifying, troubleshooting, and resolving event-night ticketing issues of premium clients.

Develop proficiency with, and be able to explain all mobile ticketing initiatives, including Miami HEAT Mobile App and Ticketmaster.

Assisting guests, building individual connections, and providing direction with any questions or concerns.

Ensuring ingress and egress runs smoothly, and congestion is avoided.<...
        

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