Premium support co-ordinator

Tracker requires the Services of a Premium Support Co-ordinator in the Customer Experience Care Desk department based at our Head Office in Johannesburg. The candidate is responsible to deliver dedicated, end-to end support 24/7/365 days to Tracker Platinum-Gold and VIP customers, as well as internal stakeholders, ensuring exceptional service quality, timely technical issue resolution, and proactive customer engagement in accordance with SLA commitments. To provide a diverse range of support services involving contracting, scheduling and overall support (technical and product) to premium Tracker customers

Client and Service Request Handling Efficiently handle telephonic, electronic, and walk-in customer inquiries in compliance with established Service Level Agreements (SLAs), policies and procedures. Open, allocate, and monitor service requests (SRs) to ensure timely resolution and customer satisfaction. Accurately load contracts, schedule services, and process contract amendm...