Job Description
Job Description
Role Mission:
The Principal CRM Engineer defines and evolves the architecture of StarHub’s core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business.
The role focuses on building a scalable, resilient, and future-ready CRM/OM platform, ensuring seamless end-to-end customer experiences and enabling rapid product innovation. Operating within a DevOps model, the Principal CRM Engineer drives platform modernization, architectural standardization, and system-wide reliability, while guiding engineering teams to eliminate systemic issues and scale the platform sustainably.
Responsibilities:
Define and own the end-to-end architecture of CRM/OM platforms across Customer Management, Product Catalogue, Campaigns, Order Management, and Revenue/Billing integration
Establish architectural principles and ...