Principal Lead, Engagement Platforms - Emiratised Role

Bankfab · abu dhabi, abu dhabi, United-Arab-Emirates

Location

abu dhabi

Job Type

Full-time

Posted

July 05, 2026

Job Description

Principal Lead, Engagement Platforms - Emiratised Role Abu Dhabi, United Arab Emirates 
Job Description Role specific responsibilities: Lead the strategy, design, and delivery of all engagement platforms including CRM, contact center systems (voice/chat/video), public websites, and ATM/CDM networks. 
Ensure seamless integration of engagement platforms with core banking systems, digital channels, and customer data platforms. 
Oversee the modernization and transformation of legacy systems to cloud-native or hybrid architectures. 
Drive the implementation of omnichannel capabilities to enable consistent and personalized customer interactions. 
Collaborate with business units to define platform requirements, prioritize enhancements, and deliver value-driven solutions. 
Core competencies required (Exp Overall: 15+ Years, Banking 10+ Years): Customer Engagement Technology Expertise: 
    

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