Principal Lead, Observability & AI Ops

Role specific responsibilities:

• Define and implement the enterprise observability blueprint.
• Define SLI/SLO frameworks in collaboration with engineering teams.
• AIOps Enablement
• Implement AI-driven event correlation and incident prioritisation.
• Lead reduction of P1/P2 incidents through improved detection and prevention.
• Design real-time operational dashboards for executive reporting.
• Ensure seamless integration with ITSM platforms (e.g., ServiceNow).
• Embed AI-driven insights into Major Incident Management processes.

General functional responsibilities:

• Lead and develop a high-performing Observability & AIOps team.
• Manage budgets, vendor contracts, and technology roadmaps.
• Collaborate with Enterprise Architecture, Cloud, Security, and Application Engineering functions.
• Ensure alignment with ITIL, SRE, and enterprise governance frameworks.
• Repo...