Location
kuala lumpur
Job Type
Full-time
Posted
July 03, 2026
Job Description
Key Responsibilities
Cross-Cluster Standardization
- Define and enforce incident management practices
- Standardize alerting, monitoring, and request handling
- Align workflows across ServiceNow and Jira
- Ensure consistency across all clusters
Reliability Engineering
- Define SLO, SLA, MTTR, MTRS standards
- Identify systemic reliability gaps across clusters
- Drive incident reduction and prevention strategies
- Establish reliability as a measurable discipline
Automation Strategy
- Identify cross-cluster automation opportunities
- Define reusable automation patterns and frameworks
- Eliminate duplicated operational solutions
- Drive reduction of manual toil
Architecture Alignment
- Partner with Solution Architects across clusters
- Ensure operability is built into system design
- Al...
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