Principal, Technical Customer Success

Principal, Technical Customer Success

Job Responsibilities

• May have Management responsibility for others within the customer success team
• Provide analysis, insight, and strategic insight to operational and business development teams necessary to support the use of Syneos technology solutions to drive value and success across multiple business units (clinical, commercial, etc.).
• Assist in providing information to Technology Solutions to identify emerging customer (internal and external) needs and alignment of current solutions to those needs.
• Develop and support the implementation of technology-product driven strategies to drive business growth and operational excellence across Syneos Health businesses
• Manage and maintain relationships with internal technology product users and external customers, where appropriate, to facilitate product-driven value.
• Analyze market trends and customer feedback to inform s...