Problem Management & RCA Specialist (SaaS)

Link-Worldwide is seeking a Problem Manager to perform investigations and deliver documentation for root causes and corrective actions. The ideal candidate will have 3–5+ years of experience in Problem Management within a SaaS environment, demonstrating strong analytical and problem-solving skills.

The role requires effective communication, collaboration with cross-functional teams, and proficiency with tools like JIRA and Salesforce. A commitment to data integrity and maintaining accurate problem records is essential.