Job Description
At Amdocs Philippines Inc, we are looking for a Problem Manager who will be responsible for leading the investigation of major incidents, defining the problem, and coordinating the resolution. The Problem Manager will work closely with stakeholders to understand the issues, gather requirements, identify the root cause of the problem, put in place a plan and effective solutions to prevent it from happening again. They will also be responsible for maintaining the problem record and ensuring that all problems are closed in a timely manner. The Problem Analyst will also contribute to continuous improvement efforts by analyzing data trends and recommending enhancements. The ideal candidate will have excellent problem-solving skills, be able to work under pressure, and have experience leading a team.
Duties & Responsibilities
- To be the central point of contact and coordination for all problems
- To ensure that all problems are logged, tracked, monitored ...