Process Improvement and Analytics Manager

Job Description

Housed within the Bureau of Vital Statistics (BVS), the Corrections and Amendments (CAU) Unit is one of the largest public-facing operations within the New York City Department of Health. CAU processes hundreds of thousands of customer requests annually for birth and death records and related documentation, including acknowledgments of parentage, letters of exemplification, pre-adoption records and no-record-found letters.

CAU also operates a high-volume public reception area serving hundreds of in-person customers daily and coordinates extensively with city, state, and federal agencies, social service providers, and the legal community. The unit represents one of the most visible points of interaction between New York City residents and the Health Department.

Duties will include but not be limited to:

Personnel, Training & Performance Management:
– Analyze staffing needs, workload distribution, and performance trends to support hi...